If you're encountering any issues with your KEEP stalling, let's go through some troubleshooting steps together.
- First, please ensure that there isn't anything blocking the lid from opening or closing properly.
- If there's no obstruction, try rebooting your KEEP. Simply hold the button on the back for approximately 12 seconds or until the display turns off. Give it a couple of minutes to restart (the display will turn on when it's ready), and try operating your KEEP again.
- Gently squeeze the sides of your KEEP until you hear a quite hiss or pop, then try opening your KEEP again :)
If you're still having trouble, don't hesitate to reach out to our support team at support@discoverkeep.com. We're here to help!
More in this topic
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- How do I know what version of the app is installed on my phone?
- I forgot my login email / password, what should I do?
- I got an error message, what should I do?
- I turned "Secure Mode" off, but the double tap to open feature isn't working.
- My KEEP doesn't have a serial number printed on the bottom label, how can I get it?
Still need help?
Send our support team a request and we will get back to you by email.