Forgot your login email or password? No worries! Go to the KEEP app, enter your email, and choose "Email me a magic link". Then check you inbox (and spam folder) for a link to sign in!
Prefer to log in with an email and password? Don't worry, we've got a solution for each:
For the login email, if you can't remember which one you used, kindly email us at support@discoverkeep.com with your name, and we'll gladly assist you.
If you forgot your password, follow these simple steps:
- Open the KEEP app and press 'SIGN IN'
- Press 'FORGOT PASSWORD?', then enter your email and press "RESET PASSWORD"
- Check your email inbox (please allow up to five minutes for the email to arrive, and check your spam folder!).
- Back in the KEEP app, enter the code provided in the email, and choose a new password.
If you have any questions or need further guidance, feel free to reach out to us at support@discoverkeep.com. We're here to help!
More in this topic
- How do I change the time displayed on my KEEP?
- How do I know what version of the app is installed on my phone?
- I got an error message, what should I do?
- I turned "Secure Mode" off, but the double tap to open feature isn't working.
- My KEEP doesn't have a serial number printed on the bottom label, how can I get it?
- My KEEP doesn't open when I try to open it through the app, what should I do?
Still need help?
Send our support team a request and we will get back to you by email.