Encountering specific errors? Let's troubleshoot them:
- Errors 1-4: Reboot your device by pressing the button on the back for 10 seconds or until the display turns off. Allow a few minutes for your device to restart. The display will turn back on when it's ready.
- Error 8: Ensure you're using the provided power cord securely plugged into both the device and the wall outlet. If the error persists, reboot the device.
- Error 16: Close the app completely, then reboot the device.
If any of these errors persist, don't hesitate to contact us at support@discoverkeep.com. We're here to help!
More in this topic
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- I forgot my login email / password, what should I do?
- I turned "Secure Mode" off, but the double tap to open feature isn't working.
- My KEEP doesn't have a serial number printed on the bottom label, how can I get it?
- My KEEP doesn't open when I try to open it through the app, what should I do?
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