Wondering about the LED light colors on your device? Here's what they mean:
- Blue: Bluetooth pairing in progress
- Red: Error / Lid Stalled
- Green: Startup OK / Action completed successfully
- White: Motor is moving
If your KEEP is stuck on one color, try rebooting it by holding the button on the back for 10 seconds or until the display turns off.
If the issue persists, reach out to us at support@discoverkeep.com, and we'll be happy to assist you!
More in this topic
- How do I change the time displayed on my KEEP?
- How do I know what version of the app is installed on my phone?
- I forgot my login email / password, what should I do?
- I got an error message, what should I do?
- I turned "Secure Mode" off, but the double tap to open feature isn't working.
- My KEEP doesn't have a serial number printed on the bottom label, how can I get it?
Still need help?
Send our support team a request and we will get back to you by email.