Having trouble connecting via Bluetooth? Let's troubleshoot together:
- Restart Bluetooth on your phone or even restart your phone entirely.
- If the issue persists, restart your KEEP by holding the button on the back for about 10 seconds or until the display turns off.
- Give it a couple of minutes to restart (the display will turn on when its ready)
- Try connecting via Bluetooth again.
Still no luck? try forgetting the device from your phones Bluetooth settings and trying again, or deleting the KEEP app and reinstalling it!
If you continue to experience difficulties, please reach out to us at support@discoverkeep.com. We'll be more than happy to assist you!
More in this topic
- How do I change the time displayed on my KEEP?
- How do I know what version of the app is installed on my phone?
- I forgot my login email / password, what should I do?
- I got an error message, what should I do?
- I turned "Secure Mode" off, but the double tap to open feature isn't working.
- My KEEP doesn't have a serial number printed on the bottom label, how can I get it?
Still need help?
Send our support team a request and we will get back to you by email.