WiFi playing hide and seek with your KEEP? Let's fix that!
- Start by completely closing the app
- Open the app again, sign in, then tap on the WiFi icon at the top of the home screen
- Enter your WiFi details manually, making sure it's a 2.4Ghz connection and that the name and password are less than 20 characters long. (If they are longer, try connecting through your phone's hotspot first, then after your KEEP updates itself, you'll be able to connect via wifi).
Still no luck? Let's try a reboot.
- Hold the button on the back near the power cord for 10 seconds or until the display turns off
- Wait for the device to restart (the display will turn back on once its ready)
- Give the first steps 1-3 another go.
If you're still having trouble, don't hesitate to reach out to our support team at support@discoverkeep.com. We're here to help!
More in this topic
- How do I change the time displayed on my KEEP?
- How do I know what version of the app is installed on my phone?
- I forgot my login email / password, what should I do?
- I got an error message, what should I do?
- I turned "Secure Mode" off, but the double tap to open feature isn't working.
- My KEEP doesn't have a serial number printed on the bottom label, how can I get it?
Still need help?
Send our support team a request and we will get back to you by email.