If biometric login isn't working for you, don't worry! You may just need to reset it. Simply follow these steps to reset it and give it another try:
- Sign in to the app using your username and password.
- Locate the gear icon in the bottom right corner of your screen and tap on it.
- From there, select 'Account'
- Find the toggle next to 'Enable Biometrics' and move it to the left. This will turn off biometrics temporarily.
- Sign out of your account and then sign back in using your username and password.
- Once you're signed back in, navigate to 'Account' again and turn on Biometrics by moving the toggle to the right.
That's it! Your biometric login should now work smoothly. If you're still encountering issues, don't hesitate to reach out to us at support@discoverkeep.com. We're here to help!
More in this topic
- Can I log in to my KEEP account on different phones at the same time?
- How can I connect to my KEEP without registering for an account?
- How do I change my profile information?
- How do I change the email that is registered under my account?
- How do I put my KEEP into Sleep Mode?
- How many KEEPs can I connect to an account?
Still need help?
Send our support team a request and we will get back to you by email.
