KAI Support
We're here to help you get the most out of your rare disease management journey
Need Help?
Our support team is ready to assist you with any questions or concerns
Contact SupportFrequently Asked Questions
What is KAI?
KAI is your AI-powered rare disease coach designed to help patients and caregivers manage rare conditions between doctor visits. We provide personalized insights, symptom tracking, treatment reminders, and health guidance to support your journey.
How do I get started with KAI?
Simply download the app from the App Store or Google Play, create your account, and follow the onboarding process. You'll be asked to share information about your condition and treatment plan so KAI can provide personalized support.
Is my health data secure?
Absolutely. We use industry-leading encryption and security protocols to protect your health information. Your data is stored securely and is never shared with third parties without your explicit consent. We comply with HIPAA and other relevant healthcare privacy regulations.
Is my health data secure?
Can KAI replace my doctor?
No. KAI is designed to support you between doctor visits, not replace medical care. Always consult with your healthcare provider for medical decisions, diagnoses, and treatment changes. KAI helps you track symptoms and stay on treatment, but your doctor remains your primary source of medical guidance.
How does symptom tracking work?
KAI makes it easy to log your symptoms daily. Simply describe what you're experiencing, and KAI will help you track patterns over time. You can review your symptom history and share reports with your healthcare team.
What rare diseases does KAI support?
KAI is designed to support patients with a wide range of rare conditions. During setup, you can specify your diagnosis, and KAI will tailor its guidance and tracking features to your specific needs.
How do treatment reminders work?
You can set up reminders for medications, injections, therapies, and appointments. KAI will send you notifications at the times you choose, helping you stay consistent with your treatment plan.
Is KAI free to use?
KAI offers both free and premium features. Basic symptom tracking and reminders are available for free. Premium features include advanced insights, detailed reports, and enhanced support. Check the app for current pricing details.
Can caregivers use KAI?
Yes! KAI supports both patients and caregivers. Caregivers can track symptoms, manage medications, and coordinate care for their loved ones.
How do I delete my account?
You can delete your account at any time from the app settings under Privacy & Security. This will permanently remove your data from our systems. If you need assistance, contact our support team.
Terms and Conditions
By using KAI, you agree to our terms of service. KAI is a health management tool and does not replace professional medical advice. We are not liable for medical decisions made using our platform. Please review our complete terms to understand your rights and responsibilities.
Privacy & Data Protection
Your privacy is our top priority. KAI uses advanced encryption to protect your health information. We comply with HIPAA regulations and never sell your data. You have full control over your information and can export or delete it at any time.
Contact Us
Have questions or need additional support? Reach out to us:
Response Time
Within 24 hours
Website
kai.health
System Requirements
iOS
Requires iOS 14.0 or later. Compatible with iPhone, iPad, and iPod touch.
Android
Requires Android 8.0 or later. Compatible with most Android smartphones and tablets.